Shipping policy

Shipping Policy

Thank you for visiting and shopping at Sllushi Buy. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

During peak periods, there may be slight delays in processing your shipment. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time: 7-21 business days. Please note that these are estimates and not guaranteed delivery times.

Delivery delays can occasionally occur due to customs processing or carrier issues.

For consumers in the European Union: we will deliver your order without undue delay and in any event no later than 30 days from the conclusion of the contract, unless expressly agreed otherwise. If we fail to deliver within that period, you may ask us to deliver within an additional appropriate period and, if we still fail to do so, terminate the contract and receive a full refund.

3. Shipment to P.O. boxes or APO/FPO addresses

Sllushi Buy ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses, as well as internationally.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

5. Customs, Duties and Taxes

Where we are required to collect VAT or other taxes at the point of sale, the amount due is calculated and displayed at checkout, and no further charge should be requested from you on delivery.

Where taxes and duties are not collected at checkout, any customs charges, import duties or taxes imposed during or after shipping are the responsibility of the customer. We are not able to predict or reimburse these charges.

6. Damaged or Lost Shipments

If you are a consumer resident in the European Union, the risk of loss of or damage to the goods passes to you only when you, or a third party indicated by you (other than the carrier), acquire physical possession of them. This means that if your order is lost or arrives damaged in transit, we remain responsible: contact us and we will arrange a replacement or a full refund at no cost to you. Nothing in this policy limits that right.

In all other cases, if you receive your order damaged, please contact the shipment carrier to file a claim. You can also report damaged items by emailing us at contact@sllushibuy.shop. Please save all packaging materials and damaged goods before filing a claim.

7. International Shipping Policy

We ship worldwide. Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer; if you notice a mistake, contact us immediately and we will correct it if the order has not yet shipped.

8. Shipping Origin

Items are dispatched from our international partners to bring you the best value and variety. This is why shipping times may take longer than domestic shipping.

Last updated: July 17, 2026